Ответ на жалобу не по существу

Dear Mr Watts,

Thank you for your letter of the 5th February 2000.

I am sorry that you find the colour of our delivery vans irritating but orange is our corporate colour and we find that customers associate our company with that particular colour scheme. It would be extremely expensive for us to respray all our vehicles, as I am sure you understand.

Thank you for your communication on this matter.

Yours sincerely,

Ответ на повторную жалобу

Dear Sir/Madam,

Thank you for your letter.

We have noted your comments but cannot, at this time, change our working practices in the manner which you suggest.

Yours sincerely,

 

 

Задание на письменный перевод (ANSWERING A COMPLAINT 4-5):

ANSWERING A COMPLAINT 4

Umow Lawnmowers Ltd

54-58 Fern Road TIPLON

West Midlands B16 7AJ

10 June 2000

Our ref: HS/IEN/99

Mr Richard Miles

Greenfingers Garden Supplies Ltd

Mill Lane

DROSFORD

Wilts D04 7NB

Dear Mr Miles,

I have today received your package containing four lawnmower blades that you state to be faulty.

I understand from your letter that these were found unsuitable on delivery and are being returned for refund. However, close inspection of the blades indicates that they have been used on at least one occasion, and the damage appears to have resulted from running the machine into concrete, or a similar compound, as traces of this can be seen on the cutting edge.

For this reason, we are unable to offer a refund, as the damage was not present when the goods left these premises.

If you have any further comments on this matter, or wish us to return the blades to you, please write to this department, quoting the reference above, within the next 30 days. If we do not hear from you by this date, the goods will be disposed of.

Yours sincerely,

Harry Treen

Sales Department

ANSWERING A COMPLAINT 5

Dear Sirs

We have received your letter of 14 October and thank you for sending us the two samples of cloth for examination.

We have passed these on to the factory for comment and we quote the following from their reply:

"It was found that some short-staple yarn had, by accident, been woven into the material, and this cloth was put on one side for disposal in a suitable market. Evidently through an oversight some of the cloth was packed in your consignment. The factory manager was very grateful for the samples, as it is pos­sible other buyers may have received these imperfect goods, and enquiries arebeing made accordingly."

We told the manufacturers how greatly concerned we were over your disap­pointment in the quality, and the fact that you had supplied the cloth to new customers. They expressed their very great regret, and we have arranged with them for the immediate dispatch of replacements, franco domicile, duty paid. Furthermore, they guarantee the quality of the cloth now sent.

If you care to dispose of the inferior cloth at the best price obtainable for it, we will send you a credit note for the difference as soon as we hear from you. We apologize sincerely for the trouble caused to you, and will take all possible steps to ensure that such a mistake is not made again.

Yours faithfully

Рекламное письмо (Advertising letter)

Основой всякой торговли является реклама. Поэтому одним из шагов к установлению прочных деловых контактов является обмен рекламными материалами с целью дать как можно более полное представление о той продукции (информации, услугах), которая может стать основой будущего партнерства.

ADVERTISING 1

 

EUROPE’S ECONOMY MOVES WITH VITALITY

AND CONFIDENCE INTO THE FUTURE!

NEW DIMENSIONS HAVE DEVELOPED

ALSO FOR YOUR COMPANY!

Dear Madam/Sir,

Europe is not limited to the European Community. At this time completely new perspective and chances present themselves for your own country. Your company will also have to meet new challenges.

We paved the way years ago with

ABC EUROPE PRODUCTION EUROPEX®

for all European exporting industries. In this publication, all nations and economic blocks participate in lively competition.

Be aware of the international circulation of our directory and support your sales activities by using ABC EUROPE PRODUCTION EUROPEX®. Act today on requirements you will have to face and prepare yourself for future conditions.

Enclosed is our order form with two alternative propositions. Choose the size of your advertisement and the number of classifications under which you want to specifically attract your buyers. Make your decision by returning the signed order form.

ADVERTISING 2

Dear Sirs,

Economic information

We are one of the leading companies which provides credit protection services.

Below in brief outline is the programme of services which we provide to our clients in the field of crediting.

1. Free of charge telephone service

You can get phone information out of our archives in any point of this country, free of charge.

2. Economic information in written form

Information in written form on topical investigations both in this country and abroad is provided on desired conditions (normal, urgent or extra urgent).

3. Free of charge supplements

Along with written information you will receive, within 12 months, additional information, if any important developments appear.

4. Membership fee

The membership fee is? … a month

5. Entrance fee

One-time entrance fee is? ….

Yours faithfully

Задание на письменный перевод (ADVERTISING 3):

ADVERTISING 3

Mr G Gordon

12 Aviary Walk

HENDON

Gloucestershire

GL7 3DS 12 February 2000

Dear Mr Gordon,

Do you suffer with poor television reception, like others in your area? Are you limited to only one ITV channel and cannot get Channel 5 at all? Is your BBC2 picture often fuzzy, depending on the weather conditions?

If so, then you will definitely be interested in our new product, the Universal Indoor Aerial. It is guaranteed to give you crystal clear reception on any channel and can also provide reception of at least two ITV channels, depending on your location.

Outdoor aerials are often affected by weather conditions or can be knocked off position by birds or strong winds and it is impractical for most householders to go out onto their roofs to reposition their aerial. The attrac­tive slim Universal Indoor Aerial sits discreetly on top of your television or in any convenient position in your living room and will improve your tel­evision reception enormously.

The Universal Indoor Aerial costs £115.00. Buy two and the price goes down to £97.00 each; or for three or more, we can allow a further discount to £88.00 each! All come with a full lifetime guarantee, and the option to return for a full refund if you are not entirely satisfied.

To order, simply complete the enclosed form and send with your remit­tance in the enclosed prepaid envelope. We will dispatch your aerials by overnight courier, so there will be no need to wait for better reception!

Happy viewing,

G Connit

Connit Universal Aerials Ltd