Dialogue 7. Making Hotel Reservations by Telephone

Clerk: Centre Hotel. Good morning. Can I help you?

Lavrov: Good morning. I'd like to reserve a single room with bath beginning next Tuesday.

C. Name, please?

L Victor Lavrov.

C. How long will you be staying, Mr Lavrov?

L. I'll be staying for ten days. And one more thing. I'd like it to be a quiet room, not overlooking the street.

C. Just a moment... Unfortunately, we haven't got any such accommodation available at the moment, but the hotel's situated in a very quiet part. I'm sure you'll enjoy your stay here whichever room you book.

L. Oh, thanks, I'll leave it to you, then.

C. Very good, sir. We'll be looking forward to seeing you next Tuesday.

 

Dialogue 8.Checking In

Receptionist: Good morning, sir. Can I help you?

Lavrov: My name's Victor Lavrov. I believe you have a room booked for me.

R. Just a second... Yes, it's a single room with bath on the third floor facing the park. Just bed and breakfast, right?

L Yes, that's right. What time's breakfast?

R. From 8 to 10, sir.

L Would you call me at 7.45, please?

R. Certainly, sir. Just sign here.

L. (Puts his signature.) Is that all?

R. Yes, sir. Here's your key. Room 327 on the third floor. I'll have your luggage sent up.

COMMENTS

1. Clerk – клерк

2. reserve – резерв

3. bath - ванна

4. quiet – тихий

5. unfortunately - на жаль

6. accommodation – житло

7. situated – розташований

8. check – перевірка

9. signature – підпис

10. luggage – багаж

 

Exercise 5. Repeat, using the words dictated.

1. I'd like to reserve a single room with bath overlooking the sea.

• a double room facing the park • a single room with shower • a double room with bath not overlooking the street • a table in your restaurant • a table for two on Saturday evening •

2. Unfortunately, Mr Bennett isn't available at the moment.

• the book you've ordered • the wine you want • a room like that • accommodation like that •

3. The hotel is situated in a very quiet part near the sea.

• in a quiet street • in a beautiful place • near an underground station •

4. Whenever you make a reservation there's always a room available.

• accommodation • a table • convenient accommodation • a quiet room • a nice room facing the sea •

5. I haven't got much luggage.

• any hand luggage • any luggage to leave in the left- luggage office • any luggage to take from the left-luggage • the claim check for the smaller suitcase •

 

Dialogue 9. At the restaurant

- Good evening, sir. Are you alone?

- Good evening. Yes, I’m alone.

- Would you like to sit over there, sir? Near the window.

- Yes, thank you. May I look through the menu?

- Of course. Here it is.

- Have you decided yet, sir? May I take your order?

- Mmm... As a starter I’d have a tomato juice... Oh, no. I’ll have the onion soup.

- O.K. How about the main course, sir? - I’m not sure... Perhaps you can help me?

- Oh. If I were you, sir, I’d have a steak in wine sauce. I myself like it very much. Moreover, it’s the speciality of the day.

- All right. I’ll have the steak.

- What would you like with the steak, sir?

- A salad and some mashed potatoes, please.

- Would you like something to drink?

- Yes. Some mineral water, please... And could I see the wine list?

- Of course. Here it is, sir.

- Mmm... I’ll have some French red wine.

- Waiter!

- Yes, sir... Do you want the bill?

- Yes. How much is it?

- Seven (pounds) twenty-five (pence), sir/

 

 

Тема 5. INTRODUCTIONS

In formal situations a person performing an introduction says: “May I introduce Mrs Parker?”
Less formal introduction is: “Let inc introduce or I‘d like you to meet...
In informal situations the two people say: “Hallo”
In formal and semi-formal situations they use the phrase: “How do you do?”
If you have to introduce yourself, you say: “May I introduce myself? My name is Helen Steshenko. I’m your guide (teacher, doctor, etc)”

 

Exercise 1. Read the illustrative dialogues and Make up your five dialogues beginning with the phrases of introduction.
I. At a Congress (formal)
Mr. Hex: Dr. Brown I’d like to introduce Nick Patt, a colleague of
mine.
(To Mr. Patt) Dr. Brown from London University.
Mr. Patt: how do you do?
Mr. Brown: How do you do?

Mr Patt: I think the congress is very interesting. It touches many

important economic problems.
Mr. Brown: Tomorrow we’ll have some discussions on such problems.
Mr. Patt: Will you participate?
Mr. Brown: By all means. As a matter of fact, they published my book

on some of these problems.

II. At a Party (informal)
Bob: Rose, this is my cousin David.
Rose: Hallo, David.
David: Hallo, Rose. Do you have a good time here?
Rose: I like it. At least the party is better than I expected. Do you like it?
David: So do I.
Rose: I heard you came from the USA.
David: That’s true.
Rose: You came to see England, don’t you?
David. Not exactly. I’ve come to study Economics at Oxford.

 

Тема 6. GRAMMATICAL FORMS AND CONSTRUCTIONS WHICH MEANS THE CHARACTERISTIC OF AN ACTION, NECESSITY, DESIRABILITY, POSSIBILITY OF ONE. SPEECH COMMUNICATION ETIQUETTE: LANGUAGE MODELS OF ADDRESS, POLITENESS, APOLOGIES, REQUESTS, AGREEMENTS, INVITATIONS, ETC.

Attracting attention
The most common way of attracting attention in modern English is:
1. Excuse me (please) — It is used in the street addressing a stranger;

in shops, restaurants to attract the attention of a waiter or an

assistant. It is used at meetings, lectures and at work. Other

expressions are:
2. May / can I have your attention, please?— It is used to attract the

attention of a group of people talking among themselves.
3. Attention, please.— It is used to introduce official announcements in

public places.
4. I say. - It is used to draw attention to the following sentence.
5. Look here! — It is used to draw one’s attention to something you

disapprove.
6. Look! Watch out! — You use to warn of danger.

 

Exercise 1. Use the phrases of “Attracting attention” and think what you would say if:
1.You don’t know how to get to your hotel in New York. You see a stranger.
2. You want to ask your doctor one more question about a medicine but she is talking to a nurse.
3. You want to ask a shop assistant if you can try a coat on.
4. A student has asked to give him your text-book in Economics for a moment. Now he walks off with it.
5. You want to express your opinion at a meeting.
6. You want to tell a group of tourists the time of visit to the Opera House is changed.
7. You see a young man is about to stop in front of a moving bus.
8. You want the waiter to bring the bill.
9. You see an old man walking towards a hole in the pavement.
10. There is an announcement about the change of the plane’s departure to Greece.
11. You want to ask someone when the train arrives in Poltava.
12. You don’t like someone put his luggage on yours.

Apologies
When we want to apologies we use the phrases:
I am sorry.
I am very sorry (more emphatic).
When we apologies for unimportant things we say:

Sorry.
If you want to apologies in advance for some trouble you may cause you use:

Excuse me.

Excuse me for.
(The latter is also used to attract the attention of a person you do not

know)

The formal apology is:
I apologies for
I must apologies for
The formal apology is also:
I beg your pardon.
Pardon.

Replies to Apologies:

That’s all right.
It’s all right.
That ‘s OK.
It’s OK,
Don ‘t worry.
Never mind.
It doesn‘tmatter.
Not at all.

Exercise 2. Read and translate illustrative examples:

I

At the Theatre

Bob: That seat is yours, Olga.
Olga: Thank you. Is it a TV programme?
Bob: Yes, it is. There is a good film on television tonight.
Olga: Sorry? 4
Bob: There is a good film on television tonight with S. Loren in the leading role.
Olga: Oh, I am very sorry, Bob, Loren is your favourite actress.
Man: Excuse me. That’s my seat.
Bob: Is it? Yes, you are right. I apologise for sitting here.
Olga: We should be more careful.
Man: Never mind (or It’s all right).

II
At the University

Student: professor Carbone, I must apologise for not attending your seminar last Tuesday. I was ill.
Professor. That’s all right. I hope you are well now.
Student: I am much better, thank you. Also excuse me for not returning you those materials you gave me a week ago.
Professor. Don’t worry. Keep them as much as you need.
Student: I find them interesting.
Professor. I really don’t need them now. You may use them in your course paper.
Student: Thank you for letting me have the materials for so long time.
Professor: Never mind.

Ill

At the Hotel
Mr. Hardy: Excuse me, is this the Harrow Hotel?
Receptionist: Good morning, sir. Yes, this is the Harrow Hotel. What can I do for you?
Mr. Hardy: Good morning. We’ve got a reservation here. I’m Hardy.
Recep.: Just a minute, sir. Yes, that’s right. The reservation is for a week, for two persons. It is one double room on the third floor.
Mr. Hardy: I’m afraid, you are not right. A room must be on the ground floor.
Recep.: Oh, I’m very sorry. Will you wait for a minute. i’ll arrange it.
Mr. Hardy: Oh, please don’t worry about it. There is no need to apologise.
Mrs.HardY. it doesn’t matter. The room on the third floor will be all right.
Recep.: Well, it’s nice of you to take it like that. thank you.
Mr. and Mrs. Hardy: Not at all.
Recep.: Your room is forty-five. Here you are. (Presents a key to the room)
George, take Mrs. Hardy and Mr. Hardy to room four and five. Thanks.
Recep.: Thank you.
George: This way, please.

Exercise 3. Make up short Dialogues with the phrases of apologies.

Requests
We use the imperative with the word “please” when we want someone

to do something. Comma is used before “please”.
Come in, please.
When we want to put someone at ease we add friendly.
Do come in, please.
“Please” in initial position is more emphatic. No comma is used.
Please come in.
When increasing politeness is expressed we use the phrases.
Will you..., (please)?
Would you..., (please)?
Could you..., (please)’?
Usual replies are the following.
Yes, certainly (formal).
Yes, of course (semi-formal).
OK (informal) — It is used among friends and relations./ All right (informal).
I’m afraid I can’t (formal).
(I’m) sorry, I can’t (semi-formal).
No, I can’t/won ‘t (a refusal).

 

Exercise 4. After learning the phrases of requests and replies by heart make up some short dialogues with them.

Illustrative examples:

I

Bus Conductor: Any more fares, please?
Man: Paris Street. Is it far from here?
Bus Conductor: I think in five minutes.
Man: Will you tell me, pleases when 1 get there.
Bus Conductor: All right. I’ll call it out. Be attentive, please.
Man: Thank you.

II

Mother: Bob, will you drop in a shop on your way to the club to buy

a new toothbrush?
Bob: Oh, sorry, I can’t. Mother: What is the hurry! Then please do it tomorrow. Bob: Tomorrow! OK.

 

III

Senior Manager: What do you want, Mrs. Yatsby?
Clerk: Are you busy just now?
Sen. Manager: No, I’m not. Come in, do come in, please.
Clerk: I would like to ask you a favour.
Sen. Manager: Yes, what is it? Sit down, please.
Clerk: Thank you.
Sen. Manager: What can I do for you?
Clerk: Will you look through the agreement and if it is all right, sign it? This week we have discussed it.
Sen. Manager: Let me see it. Yes, I do remember it. Now it is OK.
Clerk: Would you sign it here, please?
Sen. Manager: Yes, certainly.
Clerk: Thank you.
Sen. Manager: Not at all.

Giving Opinions
When you give your opinions it is typical in English to use such

opening phrases:
• As I see it...
• As far as I’m concerned
• In my view...
• My opinion is that.
• I think...
• I believe
• if I am not mistaken

• As for me...

Exercise 5. Answer the following questions beginning your answers with the above-mentioned phrases.

1. Does statistics deal only with numerical data?
2. Is statistics of crime important for our country?
3. The economist, administrator and politician require statistics in their everyday work, do not they? Which of the three requires it mostly?

4. Where does an ordinary user of statistics get his or her information from?
5. How did the application of computers in statistics influence its development?
6. Is the subject of Statistics important for students of our Academy (University)? Why?
7. Will you apply knowledge in Statistics in your future work? Tell how.

 

Asking for opinions

When you ask for opinions it is typical in English to use such opening phrases:
• What about ...?
• How do you feel about...?
• Surely OU think..., don’t you?
• Don’t OU think ...?
• What do you think...?

Exercise 6. Begin your answers with the above-mentioned phrases and ask for your friends’ opinions concerning the fol1owing statements:
1. The main aim (goal) of any business is to get profit, first of all
2. Both production and distribution are equally important for business.
3. Some people prefer to work with partnership some other prefer work with corporation. And some like to go into their own small business. What is better?
4. Some people think that the most responsible job is that of director of a firm, who is a senior manager. There is an opinion that the most responsible job is that of the chief executive officer.
(CEO).
5. The quantitative side of things is more important in statistics than the qualitative side.
6. Ask about the difference between economic and social statistic
7. Ask about subdivisions of branch statistics.

Exercise 7. Begin your answers with the phrases expressing half agreeing:
• Well...
• Yes and no
• I half agree
• But I think that
• I am not sure
1. The popularity of new products is connected with a advertising campaign, first of all.
2. 1 think that adults are always right and children, who disobey them are always wrong.
3. Single Market News is the best journal of this kind.
4. The political cataclysms in Kyiv in the XX century resulted in thetotal destruction of the monuments of Ukrainian architecture.
5. It is easy to work in the sphere of tourism.

Disagreement

When a person disagrees in the course of social interaction he or she usually use such phrases as:
1. That’s not the point... (direct, formal)
Example:
-The priority in the development of Ukrainian economy is industry.
-That’s not the point. The point is that the development of agriculture in Ukraine is facilitated by everything: climate, land and labour resources, transport infrastructure.
2. Yes, but my point is... - means the same but is softer.
3. You have this point but…
There is something in your point but…
These phrases express disagreement politely.

4. Idon’t agree with you. (direct)
Not at all.
Nothing of the kind. (abrupt)

On the contrary. (formal)

 

Exercise 8.Read, translate the following illustrative dialogues. Make up some dialogues of your own using the phrases of disagreement:
I

-Mary makes long-distance calls to America every week, doesn’t she?

She spends so much and earns so little.
-Nothing of the kind. First, she calls to New York once a month.

Besides, don’t you know she had a promotion two weeks ago. Her

salary increased too.

 

II

-Ch. Dickens is the greatest writer in English literature. Perhaps the

best one.
-Yes, but my point is that he is a bit dull. Of course, Dickens is one

of talented writers of the English literature of the XIX century. My

point is that the best writers of English literature are Galsworthy

and Maugham.

Exercise 9. Repeat all the phrases of social interaction, which we have considered in the previous Units and make up dialogues based on the text “The Night of Hogmanay”. Speak and give your opinions on how people in England, Scotland, America and Ukraine celebrate the New Year. Use the phrases of social interaction:

Social Interaction Phrases:
Giving Opinions

• As I see it...

• If you ask me
• As far as I’m concerned
• In my view

Asking for Opinions

• Do you think X should
• What about ...?
• How do you feel (about X)?...
• Surely you think X is best?...
• Don’t you think
• What do you think?...

Agreeing

• You’re quite right.
• I couldn’t agree more.
• Yes, quite.
• That’s just what I was thinking.
• That’s just what I think.

• Yes.

• I agree.

Disagreeing

•That’s not the point: the point is
•Yes, but
•But what about
•You have a point but

Half Agreeing

• Well...
• Well, yes and no
• I half agree hut
• I’m not sure

Text. THE NIGHT OF HOGMANAY

If you go to Great Britain which comprises England, Wales, Scotland and Northern Ireland you can notice that customs and traditions differ greatly from one part of Great Britain to other. This is true of the way of celebration of the New Year.

We have already known the way most English celebrate it. That is, many people in England ignore jt or believe it unimportant unlike in Ukraine or many other European countries.

Nowhere (ніде) else in Great Britain the arrival of the New Year is celebrated so wholeheartedly as in Scotland.

"Hogmanay" is a special word in Scotland, which means "переддень нового року". The preparations for greeting the New Year begin with a "Spring-cleaning".

Brass and silver must glitter. Fresh linen (білизна) must be put on the beds. No routine work must be left unfinished. Say, stockings must be darned (штопати), tears must be mended (зашивати), clocks wound up, musical instruments tuned, pictures hung straight.

There is another faith (belief, trust) that all outstanding bills (чеки) must be paid, overdue letters written and all borrowed (запозичені) things returned.

They also cook many good things to eat on Hogmanay. There is a very special Hogmanay cake, which is put in the center of the table. There are also plum (слива) puddings, a New Year goose, a lot of fruit, including tipples and lemons and what not (і чого там тільки нема).

Most families prefer to bring in the New Year at home. Music, (lancing, toasts, cards are very popular on this day.

There is also a tradition of "fire piling". The fire is piled very high - for the brighter the fire, the better the luck in the coming year. The family seat themselves round the hearth (вогнище, камін). When the clock approaches the hour, the head of the house rises, goes to the main door, opens it as wide as possible, and holds it until the last stroke of midnight has died away. He shuts the door very quietly then and returns to the family. By the way it important not to bang the door. All this means that he has let the Old Year out and the New Year in. Now greetings and gifts are exchanged.