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VI. Insert prepositions where necessary. ⇐ ПредыдущаяСтр 6 из 6
1. Leisure travelers look … sun and sea. They go … sea resorts or holiday camps and stay … resort hotels. 2. Business tourism is travel … business purposes. 3. Businessmen travel … different missions. They often travel to attend … conference, conventions or trade fairs. 4. If the employee exceeds his sales quota … 20%, he will be rewarded … an incentive trip. 5. More people will have paid holidays and long weekends … future. 6. You will take a sightseeing tour … Moscow in a week. 7. The resort hotel will offer … animation programme … next season. 8. An employer often sets target … an employee to exceed his quota. 9. The company sent its staff … educational tour … Europe. 10. During a FAM tour travel clerks get familiar … local facilities. 11. The hotel provides business travelers … business services. 12. More tourist companies will deal … business tourism in the future. 13. There are business facilities … business travelers … hotels, airports … airplanes, ships and trains. 14. Large progressive corporations offer incentive tours … their employees. 15. A company offers incentive tour … its employee as a reward … successful work. VII. Fill in the blanks: equipment missions a bonus travel expenses a target data the answering service convention travel staff recreation mountaineering training the itinerary surroundings a FAM tour 1. ________ tourism is one part of business tourism. 2. FAM tourism means that a company sends ________ on educational tours to other destinations. 3. Sporting tourists enjoy exercise and natural __________. 4. Tourist companies provide special services for businessmen. Among them are ___________ and business meeting arrangements. 5. Within sports tourism there is water tourism, mountain tourism and__________. 6. During __________ travel clerks get familiar with local facilities. 7. The purpose of pleasure tourism is ___________. 8. Sports tour instructors will always train tourists how to use sporting ___________. 9. Tourist companies will provide business tourists with economic __________ on monitors. 10. Sporting tours require preparation and special ____________. 11. The incentive tour is a reward or ____________ to a successful employee. 12. Business tourists travel on different ____________. 13. An employer often sets........... ____________ for an employee to exceed his quota. 14. A sporting tour instructor will carefully plan ____________. 15. The employer covers the employee's ____________ during an incentive tour.
III. Fill in the blanks with the words given below.
1. Familiarization tourism is often called just ___________. 2. The examples of _____________ are bird-watching, gambling, painting, horse-riding, motor racing, survival. 3. The ____________tourism concerns retired people. 4. The ____________ tourism involves disabled people. 5. _______________ look for sun, sea and sand. 6. Travellers enjoy action and relaxation during a __________. 7. ___________ are businessmen and government officials. 8. ___________ means that a business company offers holiday tours to its employees and covers all travel expenses. 9. The purpose of leisure tourism is ____________. 10. The main purpose of travel clerks on a FAM tour is to get necessary knowledge from __________. 11. Some tourist companies provide such _____________ as fax, telephone communications, secretarial services, answering service business meeting arrangements.
UNIT 6 PEOPLE IN HOSPITALITY
ACTIVE VOCABULARY
Read the texts and answer the questions:
THE RECEPTIONIST
The receptionist works in the front office of a hotel. The receptionist is in charge of the check-in. She meets and greets guests, registers guests and assigns rooms to them. The receptionist must ensure that the check-in procedure is brief and convenient. The receptionist must help guests do the hotel formalities. She takes the guest’s name. If the guest is a foreign visitor, the receptionist must take the guest’s passport number. Then she asks the guest to sign the hotel register. In larger hotels the receptionist asks the guest to fill in a registration card and to sign i. She must explain how to do it correctly. The receptionist must send the signed registration card to the cashier's office. The receptionist answers the phone. She answers questions of visitors who have come to see the hotel guests. She can help the visitors find the hotel guests. She may take messages for the hotel guests when they are not in.
In smaller hotels the receptionist is in charge of the room keys. Comprehension questions 1. Where does the receptionist work? 2. What is the receptionist in charge of? 3. What must the receptionist ensure? 4. How must the receptionist help the guests? 5. What does the receptionist ask the guests to do? 6. What must the receptionist do with a signed registration card? 7. How can the receptionist help the visitors who have come to see the hotel guests? 8. What is the receptionist in charge of in smaller hotels?
THE CONCIERGE The concierge works at a hotel's information desk. The concierge must speak a few languages because she has to help guests from other countries. Usually the concierge speaks major world languages: English, French, German and Spanish. Sometimes she speaks other languages, too. It depends on the language of the customers whom the hotel receives. The concierge must help guests in all ways. She can give orientations in the city, arrange taxis and sightseeing tours. She can offer entertainment. She can make theatre bookings. She can recommend shops, restaurants or nightclubs. Actually the concierge in a hotel can act as a travel agent: book flights, tours, visits. She may find a guide or a guide-interpreter for the guest. The concierge can find a babysitter. The concierge must help guests mail letters and packages. She may even provide paper and a pen for writing letters. In some hotels the concierge is in charge of messages. In some hotels the concierge may be in charge of the room keys. Comprehension questions 1. Where does the concierge work? 2. Why must the concierge speak a few foreign languages? 3. What kind of languages does the concierge usually speak? What does it depend on? 4. How must the concierge help guests? 5. What can the concierge recommend? 6. How can the concierge act as a travel agent? 7. How can the concierge help parents with children? 8. How can the concierge help guests with their correspondence? 9. What is the concierge in charge of in some hotels?
THE HOTEL MANAGER The hotel manager is the head of a hotel. He may have the name of the general manager or the managing director. The hotel manager may hold a management position in an individual hotel. Or he may work in a hotel chain. In a small hotel the manager may be the owner of the hotel. But in a large hotel he is just a professional hotelier. For the hotel guests the hotel manager is the host who must offer hospitality to his guests. For the hotel staff the hotel manager is the person who must establish the policy of the hotel and its operations. The hotel manager has to plan and control the hotel business. He has to check up how different hotel departments carry out their functions. Often he has to deal with the hotel guests in person. He has to handle their problems and complaints. There may be different management positions in a hotel: the assistant manager, the resident manager, the night manager. The assistant manager helps the manager and manages the hotel when the manager is not present. The resident manager is the manager who permanently lives in the hotel. The night manager is on duty during the night.
Comprehension questions 1. What are other names for the hotel manager? 2. Where may the hotel manager work? 3. What is the hotel manager for the hotel guests? 4. What is the hotel manager for the hotel staff? 5. What does the hotel manager have to do? 6. What may other hotel management positions involve?
THE CHEF The chef works in a restaurant or in the food and beverage department of a hotel. A restaurant may have different chefs. At the head of them is the head chef. The head chef is the kitchen supervisor. He manages the kitchen of a restaurant. He has to select menus and to plan the meals. He has to taste the dishes. He also manages the kitchen staff: the chefs, the cooks and the helpers. In a big restaurant there may be different specialist chefs: the soup chef, the sauce chef, the vegetable chef, the pastry chef and others. The soup chef is in charge of making soups. The sauce chef is in charge of preparing sauces. The vegetable chef is in charge of preparing vegetables and pasta. The pastry chef is in charge of preparing pastries and sweet dishes. The chef may have the chefs special. It is a special dish which goes apart from others on the menu. It may be the dish for which the chef or the restaurant is famous. The good name of a restaurant or a hotel's kitchen may depend on its chef. The reputation of the chef may increase its business. Comprehension questions 1. Where does the chef work? 2. What is the head chef? What does he have to do? 3. Whom does the head chef manage? 4. What sort of specialist chefs may there be? 5. What are specialist chefs in charge of? 6. What is the chefs special? 7. How may the name of a restaurant depend on its chef?
THE RESTAURANT MANAGER As a rule,the restaurant manager runs a restaurant but he doesn't own it. Sometimes the restaurant manager may own and run his small restaurant. The restaurant manager is in charge of the restaurant policy and operations. He has to decide on the image of his restaurant. He has to plan its business. He has to decide on purchases and sales. He hires the restaurant staff and provides their training. The restaurant manager has to meet the guests. He must see to it that the guests are happy with the service and have no complaints. The guests may often see the restaurant manager in the dining-hall. In a large restaurant there are other management positions: the purchase manager, the sales.manager, the production manager, the personnel manager and others. All these managers report to the general manager.
In an individual restaurant the restaurant manager decides on the type of cuisine and the types of menus. In a family-owned restaurant the whole family may be in charge of the restaurant operations. The wife may act as a hostess or a chef.
Comprehension questions 1. What does the restaurant manager do? 2. What is the restaurant manager in charge of? 3. What does the restaurant manager have to decide on? 4. How can the restaurant manager provide for good restaurant staff? 5. Why does the restaurant manager have to see the guests? 6. What are other management positions in a restaurant? 7. What does the restaurant manager decide on in an individual hotel? 8. Who may be in charge of operations in a family-owned restaurant?
VOCABULARY DRILL I. Match up:
II. Cross out one odd term in each line: 1) computer literate, fellow-students, language fluency, makeup, internship, to choose a major; 2) cart, desk, cab, maid, key, fridge, sign, hair-dryer, towel; 3) waitress, toiletries, errands, maids, appliances, beverages; 4) to meet, to greet, to seat, to escort, to unlock, to assist; 5) information desk, receptionist, porter, cashier, bellboy, doorman, concierge, maitre d'hotel; 6) host, barman, housekeeper, stewardess, hostess, waiter, bar maid, steward, waitress; 7) pastry chef, specialty chef, sauce chef, vegetable chef, soup chef, chef; 8) to vacuum-clean, to scrub, to complain, to make up, to dust, to general clean, to pick up, to clean.
III. Group the following terms according to the titles in the table (6 terms in each group): Hair-dryer, wine steward, chefs special, background music, maid, bellboy, pasta, porter, in-house video, sauce, maitre d', air conditioning, waiter, concierge, pastry, barman, fridge, chef, cook, dish, doorman, tea- and coffee-making facilities, food and beverages, receptionist.
IV. Match the terms with the definitions:
V. Pick out the right definition:
VI. Fill in the blanks:
1. _________ works at a hotel's information desk. 2. The hotel manager may work in a hotel ___________ or in an individual hotel. 3. In a family-owned restaurant the wife may act as ____________ or a chef. 4. ___________ is the hotel manager who permanently lives in the hotel. 5. ___________ registers hotel guests and assigns rooms to them. 6. In a large hotel the hotel manager is a professional _____________. 7. ____________ is a special dish for which the restaurant is famous. 8. ____________ is in charge of the restaurant policy and operations. 9. The receptionist is in charge of ____________. 10. The concierge can act as _____________. 11. ___________ is in charge of preparing pastries and sweet dishes. 12. __________ works in the food and beverage department of a hotel. 13. __________ manages the hotel when the general manager is not present. 14. The receptionist must send the signed registration cards to ___________. 15. In an individual restaurant the restaurant manager decides on the type of__________.
UNIT 7 HOTEL SERVICES
ACTIVE VOCABULARY
Read the texts and answer the questions:
THE FRONT OFFICE When hotel guests arrive, they expect the front office clerks to offer them a nice welcome. They will want someone to help them in checking-in. The front office is in the lobby of a hotel. It consists of the reservation department and the reception desk or the front desk. The reservation department provides booking of the hotel rooms. The front desk provides sales of rooms, guest registration, key service, message and mail service, guest accounts. Each employee in the front office has got a specific task. The booking clerk will help the guest to arrange a booking. The receptionist or the room clerk will help the guest to check in. When the receptionist watches the guest arrive, he meets and greets him. The receptionist asks the guest to fill in a registration form and assigns a room to him. Before the receptionist assigns a room, he or she will check the guest's booking and the available accommodations. Most hotels offer single, double and twin-bedded rooms. There are also some fine suites. A guest may ask the receptionist to provide an extra bed in a double room for his family member. A hotel guest often wants someone to deliver messages and mail for him. The front desk performs this duty. There is always a rack with message boxes behind the counter. A hotel guest always wants someone to take care of his room key. The front desk will do it. There is often a key drop at the desk. When the guest checks out, he wants someone to help him with accounts. The cashier at the front desk will do it. Every hotel manager relies on his front office to provide brief and convenient checking-in and checking-out. Comprehension questions 1. What do hotel guests expect the front office clerks to do? 2. Where is the front office? 3. What does the front office consist of? 4. What does the reservation department provide? 5. What kind of services does the front desk provide? 6. What is the specific task of the booking clerk? 7. How does the receptionist help the guest to check in? 8. What will the receptionist do before he assigns a room to the guest? 9. What sort of rooms do most hotels offer? 10. Why may the guest ask the clerk to provide an extra bed for him? 11. Why is there a rack with message boxes behind the counter? 12. Why is there a key drop? 13. Who takes care of the guests' accounts?
THE BELL SERVICE When hotel guests check in, they expect someone to show them to their rooms. They also want someone to help them with their luggage. Often guests would like some employee to run errands for them. These are duties of the bell service. At the head of the bell service is the bell captain. The bell captain's post is next to the front desk. The bell captain directs bellmen. The room clerk gives the guest's room number and the key to the bellman. The bellman escorts the guest to his room. He escorts the guest to the elevator first and then to the floor. There the bellman shows the guest his room. He must show where the light switches are. He must also explain how to use the room appliances: the TV-set, telephone, air-conditioning. The guest may want him to explain some other hotel services: room service, laundry or dry-cleaning. In many hotels the bellman also carries the guest's luggage. But some hotels have got porters who must carry the luggage. Very often the bellman or the porter use a cart to move the luggage. The bellmen also run errands for the guests. They can even page guests in the hotel. You can see a bellman carry a sign with the name of the guest whom he is paging. Or you can hear a bellman call out the name while he is carrying the sign. Comprehension questions 1. What do hotel guests expect when they check in? 2. What are the duties of the bell service? 3. Who is at the head of the bell service? What does he do? 4. Where can hotel guests find the bell captain's post? 5. What does the bellman do when he receives the guest's room key? 6. What must the bellman show and explain in the room? 7. Who carries the guest's luggage in the hotel? 8. How does the bellman page a guest?
THE HOUSEKEEPING When guests stay at the hotel they expect somebody to clean their rooms. The housekeeping department does it. At the head of the housekeeping service is the housekeeper. He supervises the chambermaids. Chambermaids prepare the rooms before the guests check in. The housekeeper tells the maids to general clean the rooms or to make up the rooms. He may ask the maids to scrub down the bathrooms or just change the bed linen and the towels. Generally the maids air the rooms, make the beds, dust the furniture, vacuum clean the floor, wash the bathroom, empty the waste baskets. Chambermaids use carts to carry supplies of toiletries: shampoos, soaps, tissues, shower caps as well as bed and bath linens. There are containers for dirty linen and rubbish on those carts. Chambermaids use master keys to provide security for the hotel rooms. If the guests need extra bedding or rollaways, the housekeeping service will do it. The housekeeping service provides hair-dryers and irons if the guests need them. When guests check out, the housekeeper inspects the rooms. The housekeeper informs the front desk if everything is in order. He also informs which rooms are occupied and which rooms are vacant Comprehension questions 1. What do hotel guests expect the housekeeping service to do when they stay at the hotel? 2. Who is at the head of the housekeeping service? What does he or she do? 3. How do chambermaids clean the rooms? 4. What do chambermaids use carts for? 5. How do maids provide security for hotel rooms? 6. What other services does the housekeeping department provide? 7. What does the housekeeper do when guests check out? 8. What does the housekeeper inform the front desk about?
THE TELEPHONE DEPARTMENT When guests stay at the hotel, they often use phones. There is usually the regular pay phone and the house phone. The house phone is the system of phones throughout the hotel. There is usually an operator who operates the switchboard. With the switchboard the operator can control all in-coming and out-going calls. If the guest wants someone to wake him up, to page him, to provide room service for him, or to send a telegram, he will call the operator. The operator can connect the guest with any hotel service: the front office, the housekeeping, the bell service, the room service, or the concierge. The operator has to handle outside calls too. They may be local, long-distance and international. If someone calls from outside to find some hotel guest, the telephone operator will connect him. If the guest is not in at the moment, the operator can take a message for the absent guest. If guests want to make a long-distance or an international call, they may ask the operator to connect them. But they may also dial direct. Comprehension questions 1. What kind of phones are there in a hotel? 2. What is the house phone? 3. What does the operator do? 4. When will the guest call the operator? 5. What departments can the operator connect the guest with? 6. What kind of calls does the operator have to handle? 7. How can the operator help outside callers? 8. How can guests make long-distance or international calls?
THE SECURITY DEPARTMENT When guests stay at the hotel, they expect someone to protect them. The hotel security department must protect the guests from all dangers: robbery and burglary, fire or flood. At the head of the hotel security department is the security officer. The guests may keep their valuables in a safe-deposit box. The security department is in charge of it. The security department employees are prepared to protect the guests in case of any crime. Often the guests lose their stuff in the hotel. They may leave their purses and wallets, hand-bags and umbrellas, hats and coats in bars or restaurants, restrooms or lobbies. The security department is in charge of the lost and found office. The security department employees are trained for emergencies. They are prepared to help the guests in case of fire or other dangers. They are responsible for warning the guests of the danger. They are in charge of smoke detectors and fire extinguishers throughout the hotel. The security department provides fire drills for all hotel employees. Each hotel employee knows all emergency exits. In case of an injury there are first aid kits throughout the hotel. The security department is in charge of them too. Comprehension questions 1. What must the hotel security department protect the guests from? 2. Who is at the head of the hotel security department? 3. How can the hotel security department protect the guests' valuables? 4. How can the security department protect the guests' lost items? 5. How are the security department employees prepared to help the hotel guests in case of emergency? 6. How does the security department take care of the hotel employees? 7. How can the security department help the hotel guests in case of injury?
VOCABULARY DRILL I. Match up:
II. Cross out one odd term in each line:
1) bellman, accountant, chambermaid, elevator, telephone operator, housekeeper; 2) valeting, housekeeping, paging, dry-cleaning, bedding, waking up; 3) to vacuum clean, to scrub down, to rely on, to draw up, to wake up, to check out; 4) impersonal, external, attentive, helpful, tangible, personnel; 5) costs, tissues, revenues, messages, rubbish, supplies, valuables; 6) lobby, wallet, suite, restroom, single room, double room
III. Group the following terms according to the titles in the
Position, job applicant, fire extinguisher, soap, to cash, to dust the furniture, personnel department, tissues, bill, smoke detector, job interview, shower cap, to vacuum-clean, to empty a waste basket, revenues, fire drill, shampoo, account, toiletries, to scrub down the bathroom, emergency exit, costs, to make up the rooms, safe deposit box, recruitment.
IV. Match the terms with the definitions:
V. Pick out the right definition:
VI. Fill in the blanks: the room clerk a key drop the maid emergency master keys suites the telephone operator errands the front office the reservation accounts the front desk appliances rollaways the housekeeper
1. Hotel guests wish bellmen to run ________ for them. 2. Most hotels provide single rooms, double rooms and _________. 3. Before _________ registers a guest, she will check his booking and available accommodations. 4. _________consists of the reservation department and the reception desk. 5. The hotel security department staff must protect hotel guests in ________. 6. The housekeeping department provides guests with extra bedding and _________ for their family members. 7. _________is in charge of in-coming and out-going phone calls. 8. When guests check out, they expect the cashier to help them with ________. 9. ___________ general cleans or makes up the hotel rooms. 10. __________ department provides the hotel bookings. 11. There is ____________ for the hotel room keys at the front desk. 12. The bellman explains guests how to use room _____________. 13. _________ asks the maids to scrub down the bathrooms or to change the linen. 14. ___________ provides sale of hotel rooms and guest registration. 15. Maids use __________ to provide security for the hotel guestrooms.
UNIT 8 TYPES OF HOTELS
ACTIVE VOCABULARY
Read the texts and answer the questions:
THE INEXPENSIVE HOTEL
The inexpensive hotel is also called the 1-star hotel according to the European classification. These are plain hotels and inns of small scale. Inexpensive hotels are modestly furnished. However, rather good facilities are provided for the guests. Bath and lavatory arrangements are offered, but they are not provided in every bedroom. Washbasins are provided in every bedroom. As a rule, the inexpensive hotels have got a lounge area. There are no phones in bedrooms, but the use of telephone is arranged. Not every room is fitted with a radio and a TV-set. Meals are provided for residents but are usually limited to non-residents. In some inexpensive hotels meals are not served to non-residents at all. Inexpensive hotels offer low prices. That is why they are used by the guests who cannot afford to pay much. Some inexpensive hotels may be old enough with rather small rooms. However, the main thing is that they are neat and clean and the service is friendly. The inexpensive hotels are situated away from the city centre and far from convenient means of transportation. It means that the location is not convenient. Comprehension questions 1. How is the inexpensive hotel also called? 2. What kind of facilities are provided in inexpensive hotels? 3. How are meals provided in inexpensive hotels? 4. What kind of guests are inexpensive hotels used by? What are the prices like? 5. What may still attract the guests in inexpensive hotels? 6. Where are inexpensive hotels situated? THE MODERATE HOTEL
The moderate hotel is also called the 2-star hotel according to the European classification. These hotels offer a higher standard of accommodation than the inexpensive hotels. However, according to the standards only 20 per cent of bedrooms contain a private bathroom or a shower with a lavatory. TV-sets are provided in some bedrooms or there is a TV-set in a lounge. Assistance with luggage is arranged for the guests. There are bedside lights in the rooms. Wake-up calls are offered. The rooms are not air-conditioned which is a disadvantage for resort and beach hotels in hot countries. Hot morning tea or hot breakfast is available. A bar and a restaurant are not available in every moderate hotel. The moderate hotels are located at a distance from centres of activity. Good transportation may not be available. The prices are reasonable for the guests with limited incomes. Comprehension questions 1. How is the moderate hotel also called? 2. What kind of accommodation is offered to the guests in the moderate hotels? 3. What sort of facilities are provided in the moderate hotels? 4. What kind of services are arranged in the moderate hotels? 5. What may be a disadvantage in resort and beach hotels? 6. What sort of meals are offered in the moderate hotels? 7. Where are the moderate hotels located? 8. What are the prices like in the moderate hotels? THE EXPENSIVE HOTEL
The expensive hotel is also called the 3-star hotel according to the European classification. These are well-appointed and very comfortable hotels. A more spacious accommodation is offered to the guests. According to the standards two thirds of bedrooms contain a private bathroom or a shower with a lavatory. All rooms are fitted with a telephone, a radio and a TV-set. Many expensive hotels offer private parking. In many expensive hotels dogs and other pets are admitted. In resort or beach hotels in hot countries bedrooms are fitted with air-conditioning which is a great advantage. Often bedrooms in resort or beach hotels are not fitted with TV-sets. Wake-up calls, room service, hair-dryers, porterage are offered. Fuller meal facilities are provided for the guests. All expensive hotels have got a restaurant and a bar. Meals are provided on a half board basis. Hot tea in the morning and hot evening meals are always offered in the expensive hotels. The expensive hotels usually have a rather good location. Good transportation is also available. Comprehension questions 1. How is the expensive hotel also called? 2. What kind of accommodation is offered to the guests in the expensive hotels? 3. What sort of facilities are provided in the expensive hotels? 4. What are bedrooms in the expensive resort hotels fitted with? 5. What kind of services are offered in the expensive hotels? 6. What sort of meals are provided in the expensive hotels? 7. Where are the expensive hotels located? THE DELUXE HOTEL
The deluxe hotel is also called the 4-star hotel. These are exceptionally well-appointed hotels. A high standard of comforts and services is offered to the guests. A private bathroom or a shower with a lavatory are provided in all bedrooms. All bedrooms are fitted with a telephone, a colour TV-set, a radio. The deluxe hotels offer a 24-hour access and a lounge service to the guests until midnight. All deluxe hotels contain a variety of bars and restaurants. Meals are provided on a full board basis: hot breakfast, lunch and dinner. The resort or beach hotels in hot countries offer private swimming-pools. The rooms are fitted with air-conditioning and mini-bars. Saunas and solariums are also provided. The deluxe hotels have excellent locations in beautiful neighbourhoods and convenient transportation means. The prices are rather high but the guests get their money's worth. Comprehension questions 1. How is the deluxe hotel also called? 2. What kind of accommodation is offered in deluxe hotels? 3. What are bedrooms fitted with? 4. What sort of services are provided in deluxe hotels? 5. What kind of meals are offered in deluxe hotels? 6. What sort of facilities are provided in deluxe resort hotels? 7. Where are deluxe hotels located? 8. What are the prices like? THE SUPERDELUXE HOTEL The superdeluxe hotel is usually called the luxury hotel. Such hotels are also known under the name of the 5-star hotels. These are exceptionally luxurious hotels. Extremely comfortable and luxurious guestrooms are offered to the guests. Perfectly appointed public rooms are provided for the needs of the guests: lounges, banquet halls, conference rooms. The superdeluxe hotels offer the greatest convenience, the best comfort and the widest service to their guests. All guestrooms include private bathrooms. All guestrooms are fitted with up-to-date equipment and amenities: room telephones, colour TV-sets, home videos, background music, mini-bars, full-length mirrors, excellent furniture. A variety of recreational facilities is provided for the guests: swimming-pools, health clubs and fitting centres, saunas, solariums, beauty parlours. Where gambling is allowed, the superdeluxe hotels contain casinos and night clubs. The superdeluxe hotels provide all-night lounge service and all-night room service. Private parking lots are provided for the guests. A variety of restaurants and bars cater for the needs of all kinds of visitors. They are open for breakfast, brunch, lunch, dinner, linner and supper. The superdeluxe hotels have got a very high proportion of employees to guests and guestrooms. It means that a large number of people are employed to serve the guests. The proportion may be three employees to one guestroom. The employees are perfectly trained to meet the high standards of service. The superdeluxe hotels are built and designed to provide service for wealthy and important guests. Such hotels are located in fashionable neighbourhoods with the best views and convenient connections. Limousine service is available, too. Comprehension questions 1. How are superdeluxe hotels also called? 2. What kind of accommodation is offered in superdeluxe hotels? 3. What are the guestrooms fitted with? 4. What sort of recreational facilities are provided in superdeluxe hotels? 5. What kind of services are offered in superdeluxe hotels? 6. How high is the proportion of employees to one guest or one guestroom? What does it mean? 7. Where are superdeluxe hotels located?
VOCABULARY DRILL
I. Match up:
II. Cross out one odd term in each line: 1) modestly, extremely, exceptionally, lavatory, reasonably, formally; 2) condo, van, all-in, tent, maitre d', fam trip, maid; 3) fashionable neighbourhood, convenient connections, parking lot, gambling is allowed, lounge service, luxurious guestrooms; 4) swimming-pool, mini-bar, air-conditioning, up-to-date, employee, all-night; 5) sports grounds, solarium, swimming-pool, income, sauna, fitness centre, health club; 6) comforts, amenities, facilities, conveniences, equipment, services; 7) night club, superdeluxe hotel, casino, beauty parlour, beachfront, boatel. III. Group the following terms according to the titles in the All-night room service,
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